Digital Retail Forum 2021

ABOUT

Harnessing digital technology for next-level customer centred retailing

Retailers are facing a rapid evolution of technology and Artificial Intelligence. Online players like Take-A-Lot in South Africa, Konga in Nigeria and Jumia Kenya have entered the market which has created huge competition for brick-and-mortar retailers.

The internet and customer expectations are forcing retailers to reassess the service they provide, not just in terms of convenience and pace, but engagement and enjoyability.

This event will focus on how emerging technologies such as Ai, IoT, drones, robotics, digital payment solutions, new eCommerce models and mobility are disrupting the market. DRF2020 will also delve into how to survive by harnessing new tech to improve both Customer Experience and Operational Efficiency.

Optimize your retail strategy and position your organization for success ahead of the holiday season.

DIRECTIONS