Thought Leadership Workshop On Customer Experience Through Cutting-Edge Technologies In Omni-Channel And Workforce Management.
Thu Apr 18, 08:00 - Thu Apr 18, 12:30
1 Lagoon Gate Drive, Milnerton, 7441, Cape Town.
ABOUT
In this workshop, designed especially for anyone interested in improving customer experience, we aim to delve into the intersection of Omni-Channel excellence and Workforce optimisation. Building on the success of the Customer Experience, CEM summit in August last year, this day promises insightful sessions, networking opportunities, and the chance to delve deeper into the latest innovations and technologies around customer experience, with a focus on Omni-Channel strategies and Workforce Management to drive significant improvements in customer engagement and operational efficiency.
Agenda Highlights:
- International Guest Speakers
- Omni-Channel Excellence:
- Explore innovative strategies to create a seamless customer experience across multiple channels.
- Understand the latest trends and best practices in implementing and optimizing omni-channel solutions.
- Workforce Management Insights:
- Gain valuable insights into effective workforce planning and management techniques.
- Learn how to align your workforce with the demands of a dynamic market and customer expectations.
- Interactive workshops to enhance your product knowledge.
- Networking sessions with industry experts.
- Q&A sessions to address your specific queries.
The event will be held in the *Atlantic 1*