"There's A Tool For That!" A Masterclass by Don Packett
Thu Aug 1, 13:00 - Thu Aug 1, 14:30
Innovation City
ABOUT
"There's A Tool For That!" A Masterclass by Don Packett
Date: August 1, 2024
Time: 13h00 - 14h30
Location: Innovation City, Cape Town
In today's competitive landscape, exceptional customer experience isn't just a goal—it's a necessity. Join Don Packett, COO of YOUKNOW, for an engaging Masterclass on how leading brands are leveraging technology to elevate customer interactions. Discover practical strategies and innovative tools that can transform your approach to customer experience, empowering you to exceed expectations and drive business growth.
Why Attend?
Join Don Packett, a renowned raconteur, corporate MC, professional speaker, stand-up comedian, author, and strategic advisor, for an engaging session that blends entertainment with actionable insights. Don's unique approach will show you how to:
- Learn to improve your customer experience: Gain insights into proven strategies that enhance customer satisfaction and loyalty.
- Discover innovative uses of technology: Explore how technology can be harnessed to create personalized and impactful customer interactions.
- Get inspired by real-world examples: Learn from successful case studies that demonstrate effective customer experience strategies in action.
This Masterclass is ideal for:
- Business leaders and managers aiming to enhance customer experience strategies.
- Marketing professionals interested in leveraging technology to drive customer engagement.
- Entrepreneurs looking to innovate and differentiate through superior customer interactions.
- Anyone passionate about delivering exceptional customer service using cutting-edge tools and strategies.
Key Takeaways:
- Practical Insights: Understand how leading brands are setting new benchmarks in customer experience using technology-driven strategies.
- Innovative Tools: Discover actionable tools and technologies that can be implemented to enhance customer satisfaction and loyalty.
- Inspiration from Success Stories: Gain inspiration from real-world examples of brands excelling in customer experience, and learn how to apply these principles to your own business.
You don't want to miss this!
SPEAKER
Don Packett | COO - YOUKNOW
Starting out in the creative space, Don's yearning for personal growth has led him down a path to be a self-proclaimed grower of people, a data-nut, a raconteur, a strategist, a lover of sales, a coach, a professional speaker, an author and standup comedian.
He eats, sleeps and breathes leadership, technology, and business growth. From working with some of the world's top leaders for the past two decades, his goal is to continue to understand, create, and drive narrative alongside process for individuals and organisations alike. The goal is to achieve true business success through people working with technology.
In the office, the goal is simply to achieve growth not only for the business, but for the individuals in the team as well. By doing so, growth will happen for YOUKNOW's clients and their customers too. Focusing on technology in the Customer Experience and Personalised Marketing arenas, the primary objective of YOUKNOW is to ensure organisations have their customer data at their fingertips, in real-time, to enable them to make educated business decisions for growth.
He eats, sleeps and breathes leadership, technology, and business growth. From working with some of the world's top leaders for the past two decades, his goal is to continue to understand, create, and drive narrative alongside process for individuals and organisations alike. The goal is to achieve true business success through people working with technology.
In the office, the goal is simply to achieve growth not only for the business, but for the individuals in the team as well. By doing so, growth will happen for YOUKNOW's clients and their customers too. Focusing on technology in the Customer Experience and Personalised Marketing arenas, the primary objective of YOUKNOW is to ensure organisations have their customer data at their fingertips, in real-time, to enable them to make educated business decisions for growth.
INNOVATION CITY MEMBERS
NOTE: Innovation City members can get free access to all IC weekly events. (You will find the discount code on the IC app.)
EVENT ATTENDANCE
Our team spends an immense amount of time creating and curating our weekly events. We would like to encourage a culture of commitment and follow through. Please note that participants who register but do not attend without prior notice will be blacklisted from future events.
Should you no longer be able to attend the event, please change your RSVP status, which you are able to link to on your emailed ticket.
We look forward to welcoming you to Innovation City and appreciate your cooperation and understanding.
Should you no longer be able to attend the event, please change your RSVP status, which you are able to link to on your emailed ticket.
We look forward to welcoming you to Innovation City and appreciate your cooperation and understanding.
VIDEO
DISCLAIMER
*Disclaimer: By purchasing a ticket to this event, you acknowledge and agree that your access to the venue is contingent upon presenting your ticket for entry. Additionally, you understand that you will receive one parking validation valid only for the 2-3 hour slot at Kloof Lifestyle Center. To claim one free parking, please present the parking ticket from Kloof Lifestyle Center and we will validate it after the event. Please note that this offer is subject to availability and may be subject to change without prior notice. The event organisers reserve the right to modify or withdraw this offer at any time. By registering for this event, you agree to subscribe to Innovation City's weekly newsletter. You are welcome to cancel the subscription at any time. Innovation City and Workshack members attend for free.
PARKING
Location: We're just off Kloof Street on Darter Road.
Traffic Alert: Please be cautious of traffic heading into town.
Parking Options:
Traffic Alert: Please be cautious of traffic heading into town.
Parking Options:
- Behind the Spar on Kloof Street.
- Kloof Street and surrounding areas.
- Parkade Kloof Lifestyle Center on Park Road.
DIRECTIONS
"There's A Tool For That!" A Masterclass by Don Packett
Innovation City
Darter Studios, Darter Road, Longkloof, Gardens, Cape Town, 8001
Get Directions