5th Annual Telecom Customer Experience, Loyalty & Retention Summit
Mon Aug 17, 04:30 - Wed Aug 19, 13:30
Radisson Blu Hotel Sandton
ABOUT
Customer experience, Loyalty & Retention in Telecom is a critical factor in today’s competitive and connected global marketplace as customers have more presence, power and choice than ever before fuelling the need to invest more in customer experience management.
This event will bring together experts from Telecom industries to share experiences and discuss critical challenges and innovative ground-breaking strategies and tools that help to achieve seamless and personalized customer experience across the entire customer journey.
Event Key Topics:
- Understand how technology can help loyalty and retention grow your business
- How to build a co-ordinated approach to customer loyalty throughout your organization
- How to utilize social media to increase loyalty
- How to identify the strategies required to maximize the lifetime value of customers
- Increase customer engagement to enhance loyalty and drive profits
- How to link your customer experience performance to bottom line expectations
- The next frontier in Customer Experience Management
- Taking customer engagement to the next level
- Eddie Moyce Chief Customer Experience Officer MTN SA
- Megan Ashman Former GM Customer Management MTN SA/Consultant Baobab International
- Masego Mathambo BTCL Botswana, GM Customer Care
- Bill Hearmon Chairman, 4G African Broadband Forum
- Pauline Warui, Safaricom, Kenya, Director Customer Care
- Tinyiko Seane Executive Head: Small and Medium Business Services Portfolio Management Telkom SA
- Maged Danial , Head of Customer Value Management, Mobinil
See the full speaker list and detailed agenda on the event website: http://fextons.com/?p=182 / or email us at [email protected]
SPEAKERS
GALLERY
SPONSORS
Fibrasol appears in the Angolan market to cope with the demands of the market of information and communication technologies.
It’s main focus is the Development of Solutions in all the Telecom and Energy areas, with special dedication to Radio, Data Centers and Fiber Optical solutions.
New Societies Technological demands are growing every day throughout Africa, and its Fibrasol motivation to be part of these evolving requirements. With a wide range of Solutions and special passion for the “Taylor Made” approach, where the Customer chooses what is really necessary, efficiently and functional, this Company´s Human Capital has a vast knowledge on the technological requirements for the solutions, which it is able to provide. Fibrasol, Lda has been developing a large number of projects and solutions in Angola, and is now ready to expand its boundaries to other African Countries.
For more information, please reach us through our website: www.fibrasol-lda.com
At WDS we are committed to helping our clients transform their customer service experience through care automation, analytics and knowledge management.
The need to support customers as they buy, use and maintain their products and services has never been greater. That’s why we help our clients to build more effective customer service strategies; empowering customer service channels with the knowledge and tools they need to protect profitability and preserve loyalty as they help customers to buy, use and maintain their products and services.
For more information, please visit www.wds.co
At inQuba we power Customer Engagement and Experience solutions that drive our customers’ acquisition, engagement, and retention success, enhancing their customers’ lifetime value.
inQuba delivers integrated customer management solutions powered by the world’s leading loyalty, campaigning, customer engagement & experience, insights, and social media products and managed services.
Delivered by a world-class Marketing Sciences team!
For more information, please visit www.inquba.com